Refund policy

30-Day Return Policy

We want you to be happy with your FurNinja purchase. You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must not be damaged through misuse or excessive wear. Original packaging should be included whenever reasonably possible. We may ask for your order number and photos of the product to process your request.

To request a return, contact us at support@furninja.net with your order number and the reason for your return.

Please do not send products back without contacting us first. Once your return is approved, we will provide you with the return address and instructions.

For standard returns or change-of-mind returns, customers are responsible for return shipping costs. If the product arrives damaged, defective, or incorrect, we will work with you to provide a replacement, refund, or return solution at no additional cost to you.

Promotional and sale-priced FurNinja products are eligible for return under this policy.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible at support@furninja.net and include your order number and, where possible, photos of the issue. We’ll review the issue and make it right.

Exchanges

If you would like a different item or variant, the fastest option is to request a return for the item you received and place a new order once your return has been approved.

European Union customers

If your order is shipped into the European Union, you may also have statutory cancellation rights, including the right to cancel or return eligible purchases within 14 days of delivery without providing a reason. These statutory rights apply in addition to this policy.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@furninja.net.